About us

Our Performance

MFB is committed to releasing response time performance data quarterly.

Response times are measured by the length of time between an appliance being dispatched to an emergency incident and arrival on scene.

Statistics are published by Station Maintenance Area. Station Maintenance Areas not responding to a minimum number of incidents are not reported on. This is because the numbers are not statistically significant.

MFB’s target, set in conjunction with the Victorian Government, is to respond to 90 per cent of emergency structure fires within 7.7 minutes.

For Emergency Medical Response, the target is 90 per cent of incidents within 9.2 minutes.

Overall, MFB continues to perform strongly. There were a number of stations where the time taken to get to an incident was not as consistently high as in other areas.

This is due to a range of factors, including:

• Single appliance stations
• Larger areas for individual brigades to cover in outer suburbs (resulting in longer travel times)
• Road network congestion (particularly in peak times)
• Road works (i.e. major works on freeway systems)
• Road traffic collisions
• Rail crossings and boom gates
• Extreme weather
• Increase in urban sprawl
• Time of day

MFB is committed to providing the best possible service to the community. If you call us, we will be there, 24 hours a day, seven days a week.

 

For the latest statistics for all Emergency Incidents (Code 1) view:

Response Times All Code 1 Table 1 January 2018 to 31 March 2018

Response Times All Code 1 Chart 1 January 2018 to 31 March 2018

Response Times All Code 1 Map 1 January 2018 to 31 March 2018

 

For the latest statistics on Structure Fires view:

Response Times SF Table 1 January 2018 to 31 March 2018

Response Times SF Chart 1 January 2018 to 31 March 2018

Response Times SF Map 1 January 2018 to 31 March 2018

 

For the latest statistics on Emergency Medical Response view:

Response Times EMR Table 1 January 2018 to 31 March 2018

Response Times EMR Chart 1 January 2018 to 31 March 2018

Response Times EMR Map 1 January 2018 to 31 March 2018

 

*Reports include response time data for the first MFB appliance responding to incidents in the Metropolitan District.

Reporting rules

Response time is defined as the interval between appliance dispatched and the arrival of the first vehicle at the scene (that is, when the vehicle is stationary and handbrake is applied).

• By Fire Station Maintenance Area
• Structure Fire and Emergency Medical Response
• Quarterly 
• Must be >9 incidents per Fire Station Maintenance Area for the reporting period to be included in the report - This is the reason some of the fire stations do not appear. 
• Emergency Calls Only (excludes all calls where vehicles travel ‘code3’ or under normal road conditions) – This explains the difference between Columns C and D in the report.
• Excludes records with incomplete time stamps and records where the appliance was called off en-route to scene
• Includes ‘genuine’ outliers and 0 response times (i.e. where passing appliance notifies the event)
• Data Source(s): AIRS/Firecom database

 

For the previous quarter statistics for all Emergency Incidents (Code 1) view:

Response Times All Code 1 Table 1 October 2017 to 31 December 2017

Response Times All Code 1 Chart  1 October 2017 to 31 December 2017

Response Times All Code1 Map 1 October 2017 to 31 December 2017

 

Response Times All Code 1 Table July 2017 to 30 September 2017

Response Times All Code 1 Chart July 2017 to 30 September 2017

Response Times All Code 1 Map July 2017 to 30 September 2017

 

For previous quarter statistics on structure fires view:

Response Times SF Table 1 October 2017 to 31 December 2017

Response Times SF Chart  1 October 2017 to 31 December 2017

Response Times SF Map 1 October 2017 to 31 December 2017

 

Response Times SF Table  July 2017 to 30 September 2017

Response Times SF Chart July 2017 to 30 September 2017

Response Times SF Map July 2017 to 30 September 2017

 

For previous quarter statistics on Emergency Medical Response view:

Response Times EMR Table 1 October 2017 to 31 December 2017

Response Times EMR Chart  1 October 2017 to 31 December 2017

Response Times EMR Map 1 October 2017 to 31 December 2017

 

Response Times EMR Table July 2017 to 30 September 2017

Response Times EMR Chart July 2017 to 30 September 2017

Response Times EMR map July 2017 to 30 September 2017

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