About us

Our Performance

MFB is committed to releasing response time performance data quarterly.

Response times are measured by the length of time between an appliance being dispatched to an emergency incident and arrival on scene.

Statistics are published by Station Maintenance Area. Station Maintenance Areas not responding to a minimum number of incidents are not reported on. This is because the numbers are not statistically significant.

MFB’s target, set in conjunction with the Victorian Government, is to respond to 90 per cent of emergency structure fires within 7.7 minutes.

For Emergency Medical Response, the target is 90 per cent of incidents within 9.2 minutes.

Overall, MFB continues to perform strongly. There were a number of stations where the time taken to get to an incident was not as consistently high as in other areas.

This is due to a range of factors, including:

• Single appliance stations
• Larger areas for individual brigades to cover in outer suburbs (resulting in longer travel times)
• Road network congestion (particularly in peak times)
• Road works (i.e. major works on freeway systems)
• Road traffic collisions
• Rail crossings and boom gates
• Extreme weather
• Increase in urban sprawl
• Time of day

MFB is committed to providing the best possible service to the community. If you call us, we will be there, 24 hours a day, seven days a week.

For the latest statistics for all Emergency Incidents (Code 1) view:

Response Times All Code 1 Table

Response Times All Code 1 Chart

Response Times All Code 1 map

For the latest statistics on Structure Fires view:

Response Times SF Table

Response Times SF Chart

Response Times SF map

For the latest statistics on Emergency Medical Response view:

Response Times EMR Table

Response Times EMR Chart

Response Times EMR map

*Reports include response time data for the first MFB appliance responding to incidents in the Metropolitan District.

Reporting rules

Response time is defined as the interval between appliance dispatched and the arrival of the first vehicle at the scene (that is, when the vehicle is stationary and handbrake is applied).

• By Fire Station Maintenance Area
• Structure Fire and Emergency Medical Response
• Quarterly 
• Must be >9 incidents per Fire Station Maintenance Area for the reporting period to be included in the report - This is the reason some of the fire stations do not appear. 
• Emergency Calls Only (excludes all calls where vehicles travel ‘code3’ or under normal road conditions) – This explains the difference between Columns C and D in the report.
• Excludes records with incomplete time stamps and records where the appliance was called off en-route to scene
• Includes ‘genuine’ outliers and 0 response times (i.e. where passing appliance notifies the event)
• Data Source(s): AIRS/Firecom database

For previous statistics on structure fires view:

Response Times SF Q4 2016/17

SF response times by map Q4 2016/17

For previous statistics on Emergency Medical Response view:

Response Times EMR Q4 2016/17

EMR response times by map Q4 2016/17

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