About us

Our Performance

MFB is committed to releasing response time performance data quarterly.

Response times are measured by the length of time between an appliance being dispatched to an emergency incident and arrival on scene.

Statistics are published by station. Stations not responding to a minimum number of incidents are not reported on. This is because the numbers are not statistically significant.

MFB’s target, set in conjunction with the Victorian Government, is to respond to 90 per cent of emergency structure fires within 7.7 minutes.

For Emergency Medical Response, the target is 90 per cent of incidents within 9.2 minutes.

Overall, MFB continues to perform strongly. There were a number of stations where the time taken to get to an incident was not as consistently high as in other areas.

This is due to a range of factors, including:

• Single appliance stations
• Larger areas for individual brigades to cover in outer suburbs (resulting in longer travel times)
• Road network congestion (particularly in peak times)
• Road works (i.e. major works on freeway systems)
• Road traffic collisions
• Rail crossings and boom gates
• Extreme weather
• Increase in urban sprawl
• Time of day

MFB is committed to providing the best possible service to the community. If you call us, we will be there, 24 hours a day, seven days a week.

For the latest statistics on structure fires view:

Response Times SF

SF response times by map

For the latest statistics on Emergency Medical Response view:

Response Times EMR

EMR response times by map

*Reports include response time data for the first MFB appliance responding to incidents in the Metropolitan District.

Reporting rules

Response time is defined as the interval between appliance dispatched and the arrival of the first vehicle at the scene (that is, when the vehicle is stationary and handbrake is applied).

• By Fire Station Maintenance Area
• Structure Fire and Emergency Medical Response
• Quarterly (Q4 01 April to 30 June 2017)
• Must be >9 incidents per Fire Station Maintenance Area for the reporting period to be included in the report – This is the reason some of the fire stations do not appear in the Q4 report.
• Emergency Calls Only (excludes all calls where vehicles travel ‘code3’ or under normal road conditions) – This explains the difference between Columns C and D in the report.
• Excludes records with incomplete time stamps and records where the appliance was called off en-route to scene
• Includes ‘genuine’ outliers and 0 response times (i.e. where passing appliance notifies the event)
• Data Source(s): AIRS/Firecom database

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